July 25, 2016
When looking at this in store it seemed like a fantastic product, solid stainless and beauty construction. After first use, just like others mentioned, it doesnt keep its nice solid finish. This doesnt bother me. The easy to clean part is useless. Ive soaked it multiple times, threw it in the dishwasher and scrubbed it but no matter what it stays sticky.
Performance was medicore at best with vegetables and potatoes.
Customer support was the worst. It took almost 2 weeks for a reply from webers email account about the stickiness, and their only response was, "Try degreaser." Thanks, I wish I thought of that!
If I could return it I would, but no way Lowes will take back this sticky pan.
Worst $40 ever.
Thank you for taking the time to leave your feedback! We are sorry to hear your displeasure with our vegetable basket. Our Customer Service team will reach out to you regarding the warranty on your accessory and offer maintenance advice.
Thanks and happy grilling!