July 24, 2016
Wish I was able to find out if the new cover is any better, but...
Tried ordering this "new and improved" cover to replace the garbage one that I originally bought 8 years ago that didn't even last a year, hopeful that I could finally stop searching every 2-3 tears for a replacement that was large enough to cover the 74 inch span. Unfortunately, the rep I ended up getting, instead of taking my order, was more interested in telling me which retailers it might be found at and giving me a dissertation on how they do not sell their covers by size, only part number after I related how it has been difficult over the years in finding a large enough replacement cover.
Even if I am able to locate this particular Weber cover at one of these retailers, I think I'm going to pass. I'll do the extra searching to find an off brand replacement that was always superior to the original Weber product anyway. This experience was on the heels of trying to buy replacement casters for the same 8 yr old grill, in which I was initially sent two, instead of four....
So, while I can't rate the cover because I can't seem to get it, I can rate the customer service with a...meh.
Thank you for taking the time to leave your feedback! We are sorry to hear the difficulty you encountered trying to order cover 7109. Our Customer Service team will reach out to you regarding the warranty on your previous cover and assist with ordering you a new cover.
Thanks and happy grilling!