December 31, 2016
Stone Stuck in Carry Rack
Excited to use this for the first time on my new Spirit E-210 grill. I am sure I'll get better at making pizza, and disappointed the pizza stuck a little bit to the stone (I did use corn meal...), and now have several black stains on the stone from cooking. Not a big deal, and I'll get better at it. Great end-result and did enjoy the pizza with family. What I am concerned about is that the stone stuck in the carry rack and there is no way to get it out. You would think that with only 2 pieces....this could not happen, but somehow (maybe the stone expanded in the heat?) the stone would not separate from the rack. I had to bend the rack backwards a bit to 'open' it up, finally releasing and chipping a tiny bit off the stone. For the price and the brand I expect better. Again, great product and great pizza...just cannot understand how this could happen. Thanks
Thank you for taking the time to leave your feedback! We are sorry to hear that happened to your pizza stone. Our Customer Service team will reach out to you regarding the warranty on your pizza stone and to offer cooking advice.
Thanks and grill on!