January 31, 2017
Complain here and maybe they'll bring it back!
We bought a Genesis E-310 two years ago, which in Weber years is a very recent purchase. So why did Weber-Stephens decide to tell all Series 300 owners that their loyalty and trust in Weber for parts availability, specifically the 7563 smoker, meant nothing and that we were screwed? And, please: don't patronizing refer me to your 7576 "universal"/generic smoker: that's fit for use only on a "universal"/generic grill.
C'mon, you can do it! It's just one part, and Lord knows you folks sure sold a LOT of 300-series grills over the years. Do a solid for your loyal customers, huh?
Thank you for taking the time to leave your feedback! We are sorry to hear your disappointment with our 7563 smoker kit being discontinued. Our Customer Service team will reach out to you regarding other smoker kit options.