November 28, 2016
Not a Happy Customer
Bought my GENESIS for father's day, been looking forward to buy this box since then (it's been in my wish list). I called this Black Friday weekend and the said that perhaps ACE would have it because they did not have any in stock right now. Called ACE, they did not have it. Called back WEBER today, the customer service agent informs me that the part has been discontinued because of the new line coming up. It's disappointing to see WEBER discontinued a part of a product just because they won't be making it any more. How could you discontinued the accessories so soon?. This is bad customer service, and upsets me beyond words.
Thank you for taking the time to leave your feedback! We are sorry to hear your disappointment. 7575 would be a smoker kit currently available for your grill. We do love hearing feedback from our fans and we will pass your comments along regarding smoker kit 7563.
Thanks and happy grilling!