July 18, 2016
Motor failure out of box
Just bought Spirit E330 yesterday. Bought rotisserie today, box was dusty, not sure how long it was on the shelf. Plugged it in, turned it on and NOTHING! Yes, I plugged it in to different outlets. Still no success. Called Weber, they are shipping out new motor. Hope this one is tested and working. Will let you know later. Customer service was very friendly and helpful. Still, a week until new motor will arrive. One suggestion, if possible, before you leave the store with one, ask them to plug it in and make sure it works. I would have returned it to the store but had to drive 50 miles one way to find one in stock.
Thank you for taking the time to leave your feedback! We are sorry to hear the trouble you experienced with your rotisserie motor. Our Customer Service team will reach out to you regarding the warranty on your rotisserie and to offer assistance replacing that for you.