September 21, 2016
Someone drove over the lid to the grill and crushed it. Reordered the lid, however, it did not come with a handle. Who knew?. Placed a second order for the handle includding additional shipping charges, I got the lid handle, however, can't mound it to the lid because it did not include the mounting brackets, again, who knew? getting rediculous now. Now I have $100 invested in the lid and handle and still can't use it. Can't even find the brackes to order. If i would have know it was going to be this difficult, I would have kept the old lid and attempt to bang it out and save the $100.
Thank you for taking the time to leave your feedback! We are sorry to hear that happened to your lid and your experience getting a new handle. Our Customer Service team will reach out to you to offer assistance with this.
Thanks and grill on!