March 07, 2017
Excessive Unpreventable Rust just like everyone else
Like almost everyone else on here, I love my grill, just not so much the individual components. I take care of my things and follow manufacturer recommendations on maintaining products. I keep my weber grill out of the weather, clean and oil the grates every time I cook with it, yet I have excessive rust. I believe many old time standby quality materials like cast Iron are simply not made the same anymore. I don't know if it is cost cutting on weber's side, or federal restrictions on how things are made (porcelain sinks are a joke now because of environmental regulations dictating what can be used in manufacturing process and now the sinks that used to last a lifetime or more, scratch and rust and chip after a few years). Even though I love cooking on cast iron, I also would go for a stainless steel alternative if possible because I really don't like to season my food with rust. I have recently had my aluminum lid crack right down the middle and my starter doesn't fire anymore. It used to be the gap between weber and the competition was not even worth considering another grille, but after dishing out big money for just a few years of service from the grill and then being told by Weber Customer service that my grille is out of warranty and dishing out big money again to replace the parts, I may be looking elsewhere for my next grille and what I recommend to family and friends.
Hi Matt! We are sorry to hear about your grill. Our customer service team will be reaching out to you shortly to discuss this. Thank you for taking the time to leave your feedback!